Goods which are no longer required or have been wrongly ordered will not be accepted back by Volani – Lighting Designs without written authorisation from the Customer Services department. On receipt of a debit note, detailing why the goods are to be returned, a returns note will be sent via email as authorisation to proceed. Return of goods where correctly supplied by Red Arrow Trading must be returned by the customer's own carrier, the goods must be in resalable condition and the customer will incur a minimum of 15% handling charge. Where good are supplied incorrectly by Volani – Lighting Designs, we must be notified within 3 working days from receipt. In the event of any goods being either lost, damaged in transit, or short supplied, to validate a claim Volani – Lighting Designs must be informed in writing within 3 working days from the date of receipt. No claim will be valid if a P.O.A is signed 'received in good condition'.